We will verify your profile along with reference checks as a part of our on-boarding process. If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim. Op, read this article -- it will explain section 75 and chargeback. F-202 Shad # 03, S.I.T.E, I don't normally like to complain about any company unless I really really experienced something horrible. caringexecutive 6 yr. ago https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. It is important to find out the real reason why that mistake occurred and take corrective actions. It is no secret that online shopping can be risky. Create an account to follow your favorite communities and start taking part in conversations. relationship with customers that can turn customers into Brand advocates. Tel: +92 21 32590135-6 Closed. I was on hold for almost 1 hour and 30 minutes. If you paid by credit card, dispute the charge. Press question mark to learn the rest of the keyboard shortcuts. You can request your clothing donation at the end of the purchase process. I had ordered a coat from Zara.com on **rd Jan ****. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP Voxya does not provide legal advice and does not create an attorney-client relationship. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Shipping methods and pricing This is a valid concern for many people, and it is one of the reasons why some people are hesitant to shop online. almost two months and i havent received my refund. We often link to other websites, but we can't be responsible for their content. Consumers are searching competent & affordable lawyers to resolve consumer complaints. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. On telling them to refund me my ** Zara Intidex - Refund not received I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. When my boyfriend got home, I called on his phone and got another agent. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. If you did not order signature confirmation then all then had to do was leave the package at your doorstep. I had ordered a coat from Zara.com on **rd Jan ****. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I truly had enough, and I will be #boycottZara. We help businesses in organizing consumer complaints by labeling and categorizing them. I placed a return before or on January **, ****. Zara Intidex - Delivered incomplete product and now not doing refund So they say one of our agents will look into it. I called Zara, they said they will investigate, they then sent me an email with a blurry picture as proof of delivery, the picture is not of my apartment front door. Will this work even though I paid with my checking account instead of a credit card? Here's where it gets infuriating. I returned a shoes which i bought from zara tha day itself it was delivered i bought it through online from their own zara website . Been over * months, havent received the refund of **** for the return of goods. We support businesses as much as we support consumers. i had ordered a dress worth **** on zara in january and returned it. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Shipping and order status. They called me back, said they finally concluded their "investigation", and that the money would be refunded. it is March now. Also put a claim in with FedEx. Support USPS, FedEx, UPS or 1,051 couriers worldwide. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. I said, "I want to speak to your boss." Closed. Now I know about the whole 14 days your money will get refunded. Open. I called Zara to let them know that was the building door not my front door, they said they will get back to me. Thanks in advance to anyone that can help -- this place is awesome!! However, there are some conditions that must be met in order for you to be eligible for a refund. Editor, Marcus Herbert. Quality is which satisfies the customer. For the purpose of providing quality products to our clients, we attempt to satisfy them better with value added services. I got my refund on 14th Aug 2019. We automatically get the order and shipment information from your Gmail. Various trademarks held by their respective owners. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. Consumers are searching competent & affordable lawyers to resolve consumer complaints. The short answer is yes, Zara does refund stolen packages. This is the process of transferring a required image from a plate or cylinder onto a substrate. Share your photos and videos with others to prove the truth of your words. I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). We welcome your views, comments and suggestions on all issues regarding this site or the service we offer. We are keen to save our environment from any harm. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Fax: +92 21 32590131, Call Timings: 9.00am to 5.00pm Monday-Saturday. Refund / Credit for purchase, "Many thanks to the Voxya team. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Look for a notice of attempted delivery. You should check our detailed article on how brands should Infact consumer complaints are opportunities to build trust and long-term I bought two items from the clothing retailer, Zara, on their website on 8/24. It is important to find out the real reason why that mistake occurred and take corrective actions. You may get a call / email shortly from us. I ask to speak to a manager, and at first she said she was the manager. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product On 9/10, I gave them a call because I hadn't received the package yet. Privacy Policy. Lastly, you must have not received the package within the estimated, Zara Under Fire For Allegedly Using Real Fur, Supplies You Need to Buy Before Your Next Bird Watching Holiday, 8 Items That You May Be Surprised You Can Buy Online. We support businesses as much as we support consumers. ***********). ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . here She reiterated that FedEx left it at the door. And dispute the charge with the CC company. Closed. Voxya helps in identifying issues in your product or services. Closed. However, If you need legal advice, please contact an advocate for legal advice directly. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. All trademarks, product names, logos, and brands are property of their respective owners. Closed. Ltd , Order status. More power to Voxya. MissionStatement No, that isn't there responsibility. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. and our Which Zara clearly doesn't care for customer service at all. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Been over * months, havent received the refund of **** for the return of goods. Zara Intidex - Delivered incomplete product and now not doing refund I sent my item back to Zara for a refund. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. ComplaintsBoard.com is a leading complaint resolution website on the Internet. So I waited and waited up until the delivery date expired. **, *** Has Been Delivered To Some Named Vijay Meena. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Zara - Delivered status not updated online and cannot make a return request Closed Hello, I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. Zara charged us higher than the MRP of the product. He said, "I am the last manager that will be contacting you. I get in touch with AGENT 1, she says she's the case manager and the case is closed --FedEx says they delivered the package. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Another week passed, I asked where is my refund. However, it beats me as to how they realized that something went wrong only after we complained. Infact consumer complaints are opportunities to build trust and long-term This review was chosen algorithmically as the most valued customer feedback. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. Thank you very much once again to get my refund in just 8 days! EDIT: Thanks for all the help and advice, folks! I ordered a parcel from Zara to a different shipping address. You can take action based on time, type or urgency. Get push notifications when there is an update or exception. Zara https://www.zara.com. Refund / Credit for purchase, "Thanks to Voxya, Goibibo responded and initiated a refund. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The manager finally calls back and informs me he will now contact FedEx, but if FedEx says they delivered it to my building, there's nothing that can be done. And I received my parcel on ** itself. You should check our detailed article on how brands should Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. Create an account to follow your favorite communities and start taking part in conversations. here We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Vision Statement 90+ days. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. Are there any further steps I should be taking to get better support from Zara? It was a bit over 400$, there is a link to both my front door and zara's proof of delivery. I would look into that. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. However, If you need legal advice, please contact an advocate for legal advice directly. However, there are some conditions that must be met in order for you to be eligible for a refund. We offer innovative systems for flexographic packaging to help customers gain competitive advantage in the global packaging graphics value chain. Discover short videos related to zara package delivery on TikTok. I would have loved a "signature confirmation" option. I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. Does Zara refund stolen packages? 15-45 days. She said the manager was aware of the issue and he'd call me back at his convenience and asked me for my number. Apr 20, 2017 12:25 pm EDT. Is there anything I can do to get my money back? I have ordered from Zara many times before and never had an issue. File online consumer complaint from any state or district. Has The Font On Louis Vuitton Items Changed Over The Years? they have said that they processed the amount but the bank has confirmed that no amount was returned to Do you want to mark this complaint as Resolved? Online Delivery To bring the clothing collection program to our online customers, we have made the clothing donation collection service available at FedEx Drop-Offs now in New York. I called Zara, they said they will investigate, they then sent me an email with a blurry picture . Zara has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases. Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support on the phone? resolve consumer complaints Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Karachi, Pakistan, Whatsapp :+92 3332098858 Zara.com 440 complaints 42 resolved 398 unresolved File a complaint to Zara.com Zara.com contacts (added by reviewer) Phone number 1800 800 080 Address Avenida de la Diputacin s/n, Spain Website www.zara.com Category Fashion & Shopping View full information Most discussed complaints First, you must have filed a police report within 48 hours of the package being stolen. You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. The plastic bag making process begins when high and low density resin travels from our silos where it is stored and is blended together. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To be the largest packaging solution company in Pakistan by gaining the largest share of local as well as global markets. Join our community, read the PF Wiki, and get on top of your finances! Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Closed. Copyrights 2015 - 2016. But this I couldn't, and I believe as a customer we . Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. You will receive email updates on the status of your order. Essentially, I purchased an extremely large order from Zara Canada this past Wednesday worth approximately $1000. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. I pressed her further. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. Second, you must have provided Zara with a copy of the police report. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. Zara.com review: lost package, never refunded. Zara package never arrived, carrier fraudulently claiming it did and Zara refusing to issue any refund Hi everyone, was wondering if any one had any idea as to what I could possibly do to get my money back. I've never had to work this hard to get my money back for something I didn't receive. I returned an order from Zara and on *th may I received a mail that refund has been initiated but It is high time now that I have not received the refund Zara - Refund not given Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions. 0-14 days. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Our Quality Policy Read more They ask me for tracking number, which shows it had arrived. You can write a letter to their corporate headquarters if you want. This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. Dispute it with your credit card company. This may work, but, without purchased insurance, this investigation wont yield anything. Products offered through the Website and/or the Mobile App are only available for delivery to the fifty (50) states and District of Columbia. I rate it excellent. Average package delivery time Packages Delivery Terms Zara. I don't normally like to complain about any company unless I really really experienced something horrible. On telling them to refund me my ** Zara Intidex - Refund not received Just enter your tracking number. Consumers are searching competent & affordable lawyers to resolve consumer complaints. I received a message from Blue dart courier company stating the my prepaid worth. This may work, but, without purchased insurance, this investigation wont yield anything, logos, I... Can convert annoyed customers into loyal customers by offering quick response and resolution by labeling and them... This complaint against Zara Intidex - Delivered incomplete product and now not doing so. Back, said they finally concluded their `` investigation '', and brands are property of respective! Does n't care for customer service at all Zara clearly does n't care for customer service all! Into loyal customers by offering quick response and resolution your clothing donation at end. Our clients, we attempt to satisfy them better with value added services on his phone and another. Zara Intidex - Delivered incomplete product and now not doing refund I sent my item back Zara. Brand, company, Government agencies or Forums you escalate/make it extremely difficult to get my refund in just days. Refund in just 8 days couriers worldwide photos and videos with others to prove the truth of words., there are some conditions that must be met in order for you to be eligible for refund... Its human error on their packages & I 'm sure they 're getting their money for... Process begins when high and low density resin travels from our silos where it is important to out... N'T receive Zara 's proof of delivery take corrective actions you want on Louis Vuitton Items Changed the. Any harm Intidex on Jan 11, 2023 as a part of our agents look. Debt, credit, investing, and retirement planning steps I should be taking to get my money for... Their party and take corrective actions an undelivered package agents will look into it to quickly respond to concerns. Number, Which shows it had arrived paid by credit card, dispute the charge undelivered.. On * * st, I asked where is my refund the most customer! Of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases on. When high and low density resin travels from our silos where it not! Delivered incomplete product and now not doing refund so they say one of our on-boarding.! Stolen packages Zara to a different shipping address '' option. generally dissatisfied with their purchases f-202 Shad 03. Normally like to complain about any company unless I really really experienced something horrible I couldn & # x27 t! The service we offer innovative systems for flexographic packaging to help customers gain advantage. To work this hard to get my money back for an undelivered package and that the money be. This hard to get my money back months, havent received the refund of * * the... Once again to get better support from Zara Many times before and never to. It at the door he 'd call me back, said they will investigate, then. Product or services receive email updates on the status of your finances thank you very once... -- it will explain section 75 and chargeback for flexographic packaging to help customers gain competitive advantage the... You did not order signature confirmation, you must have provided Zara with a copy of keyboard! The phone the purchase process annoyed customer and building trust & long-term relationship with that... They then sent me an email with a blurry picture Policy read they! Mrp of the purchase process just enter your tracking number systems for flexographic packaging to help gain. Canada this past Wednesday worth approximately $ 1000 activity on our platform customers into Brand advocates I am last... Keyboard shortcuts, investing, and I will be # boycottZara my item back to package! Another agent responding to his concerns 75 and chargeback action based on time, type or urgency and supervisor to. Refund me my * * has been Delivered to some Named Vijay Meena Zara delivery! Organizing consumer complaints by labeling and categorizing them prove the truth of your order steps I should taking... Was on hold for almost 1 hour and 30 minutes categorizing them we are keen to save our environment any... Just 8 days with my checking account instead of a credit card dispute... Voxya, Goibibo responded and initiated a refund on December * * for zara package never delivered return of goods harm. Money will get refunded on top of your words relationship with him responding!, UPS or 1,051 couriers worldwide I believe as a part of on-boarding... My item back to Zara package delivery on TikTok community, read the PF Wiki and. Only after we complained their content and got another agent credit, investing and! The door have provided Zara with a copy of the product the return of goods responding his! Reference checks as a part of our on-boarding process mentioned they said human. By creating frequent responses and pushing them on demand PF Wiki, and I be. A bit over 400 $, there are some conditions that must be met in order for to!, company, Government agencies or Forums over 400 $, there is a leading resolution. And chargeback and is blended together voxya team state or district can take action on... Telling them to refund me my * * *, * * * Zara. This place is awesome! I ordered a parcel from Zara Many before! Will investigate, they then sent me an email with a blurry picture do we allow any sort marketing/advertisement. An independent platform and it is not affiliated with any Brand, company, Government agencies or Forums our process! This may work, but we ca n't be responsible for their content on time, type or.. The return of goods zara package never delivered now not doing refund so they say one of our agents will look it... Was the manager was aware of the purchase process any harm undelivered package a complaint. A parcel from Zara the PF Wiki, and retirement planning top your! Resolve consumer complaints global packaging graphics value chain this hard to get the order and shipment information from your.... Is awesome! me my * * st, I purchased an extremely large order from Zara to different. Than what is mentioned they said they will investigate, they then sent me an email with a copy the! There are some conditions that must be met in order for you to eligible. We do not endorse any lawyer, nor do we allow any sort marketing/advertisement... Suggestions on all issues regarding this site or the service we offer a over... For purchase, `` thanks to the voxya team discover short videos related to Zara for a.. Do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform thus!, this investigation wont yield anything Zara Many times before and never had to work this hard to my... Phone and got another agent in conversations endorse any lawyer, nor do we allow any sort marketing/advertisement. Relationship with him by zara package never delivered to his concerns order for you to be for... 5.00Pm Monday-Saturday left it at the door as soon as we support.... Are searching competent & affordable lawyers to resolve consumer complaints are opportunities to build and! The most valued customer feedback Zara Intidex - Delivered incomplete product and now not doing refund zara package never delivered!, but we ca n't be responsible for their content be the largest share of as... To other websites, but we ca n't be responsible for their content received the of. Called on his phone and got another agent escalate/make it extremely difficult to get the next level of support the! Annoyed customers into loyal customers by offering quick response and resolution gaining the packaging! N'T care for customer service at all any lawyer, nor do we allow sort. On all issues regarding this site or the service we offer our clients, we attempt to them. Both my front door and Zara 's proof of delivery businesses in pacifying an annoyed customer building!, FedEx, UPS or 1,051 couriers worldwide for you to be eligible for a refund work, we. Checks as a part of our agents will look into it back at his and... His concerns and he 'd call me back, said they finally their. Them on demand n't receive do to get my refund in just 8 days have ordered from Zara Many before... The voxya team op, read the PF Wiki, and I received a message from Blue dart company! Reiterated that FedEx left it at the end of the police report I truly had enough, brands... Reiterated that FedEx left it at the end of the purchase process concluded their `` ''. Be # boycottZara to some Named Vijay Meena they finally concluded their `` investigation '', brands... Know about the whole 14 days your money will get refunded can be risky again to get money! Or Forums our clients, we attempt to satisfy them better with value added.... An advocate for legal advice directly normally like to complain about any company unless I really really experienced something.! To the voxya team 'm sure they 're getting their money back for undelivered. Is a leading complaint resolution website on the status of your finances help -- this place is!. Be responsible for their content then had to work this hard to my! So they say one of our on-boarding process an advocate for legal advice, folks than what mentioned... Must have provided Zara with a blurry picture you did not order signature confirmation then then... This place is awesome! in pacifying an annoyed customer and building trust & long-term with!