Today is Day 104, still no refund. Former executives are saying the money will be returned to consumers who paid via credit cards. After reading both of these posts, I opened a new CC topic to discuss FCC problems. They continue doing business and getting money from the public while we have to wait until they feel like returning what's not theirs. I am not sure this is the thread.I'm not really savvy on the forums. By Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives, Creation of the DOT Consumer Advocate to focus on aviation consumer protections, Full Fare Act Advertised airfares now include all mandatory taxes and fees, Lost/damaged/delayed luggage compensation limit increased to $3,800. Started June 21, 2021, By I have no idea why they have reduced the amount paid to them by about $10,000 nor do I sense after almost 2 months of asking without much communication do I expect they are doing anything but delay our refund until they file bankruptcy. Would you settle for a credit instead of a full refund? All of its employees were laid off, there are some crew still on ships that have been seized for unpaid fuel bills, and there is no cash in the bank. The service, referred to as alternative dispute resolution, is free. Some consumers who have contacted us have $20,000 in future cruise vouchers. Well guide you through the process. Each credit card company will make their own decisions based on customer requests.. They have no authority over cruiselines. They offered all those booked on that cruise either a full refund or 100% and a 25% bonus that could be used on one cruise or split witha booking deadline of 12/23. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. The Better Business Bureau is a total waste of time and energy. I'd rather invest that money elsewhere. Once you file the dispute, the credit card company has 30 days to justify not accepting your dispute and reversing the charge. "Unfortunately, it's taken a lot longer than we would have liked. The cruise line now says it expects that by the end of April, 95% of customer refunds will be complete. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. We paid Crystal Cruise Lines a net $12,414.00 in full by January 14, 2020 for a 12 day cruise Reservation/Booking number XXXXXXX to begin on 10/12/2020 and end on 10/23/2020. An yet there are still people making deposits for bookings in 2021, 22 and 23. I would not give Crystal any money until this all shakes out and we know if their ships will be sailing as Crystal or as a Genting or Star Cruises ships. State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. Stop Carnival Cruise Lines from illegally contaminating our oceans and air. I filed a dispute through Citi Visa and they tell me Crystal has until March 10 to respond. And what about when they changed thatpolicy after the booking was cancelled, as is the case for me? Can the company change their policy willy nilly, and the customer just has to accept it? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They are not members of the BBB. We had disputed the charge with Chase, and they will cont. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE. Whatever is happening is not good for consumers, Couch-Friedman says. Any former passengers with an existing claim against Crystal, those with reservations that havent been honored, and those with future reservations who think that the cruise line might come back to life, need to understand that it wont happen. Started August 27, 2021, By If you paid cash for your cruise, ask your bank for help. We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. HoweverGenting have overlooked the integrity of Crystal Cruisers- we are decent people who dont like being taken for a ride. It's a member organization so if you are a member business, they will help your client settle. Bookings Detail: Their actions should be known to the public. But the other commissioners have agreed with the reports conclusions and, after a period of public comment, the commission will make a final ruling on implementation. USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. The total was $15,580.00 for 2 bookings w/2 passengers ***** Crystal cancelled our cruise & offered an alternate sailing which we declined due to concerns & CDC guidance around COVID. Others who waited received 25% bonus and airfare considerations. I told my TAI will not request a refund (they said I was not able to receive because I used a FCC) but I believe I am entitled to all the other benefits all the others booked on the cruise were offered. And finally, the maritime commission is considering changes that may address some of the issues that have cropped up in the age of the coronavirus. Crystal should be issuing these refunds, of course, but your bank isbeing paid to provide this service from all sides and you deserve that protection. Started August 27, 2021, By My travel agent rang me today, she told me Crystal were querying the payments Amex had refunded One was for a cancelled river cruise and the other 6th April symphony cruise, both cancelled by Crystal. Total per booking: Base rate per passenger ********* Tax $196.00 Total $3,895.00 per passenger In California, Florida, and a few other states there are travel seller restitution funds via which you may be able to file a claim against Crystal Cruises. 194 total complaints in the last 3 years. Started June 21, 2021, By There also was no provision from Crystal Cruise as to what would happen if we were to say get "stuck" in Germany. The Crystal Cruises website was expected to post information on how consumers may make claims. If Crystal cannot meet its financial obligations to their customers, they are de-facto insolvent. Looking forward to your help with this. Decided that it was also time to formally dispute the charges for our August cruise deposit. It is true that the outbreak is certainly not Crystal's fault, but if Crystal does not have the funds to refund their customers in a very reasonable timeframe, I strongly suggest that they consider admitting it and go on with what appears more and more inevitable. She says getting any money back will take time, and not everyone will get a refund. The dispute resolution isnt necessarily going to be automatic. If you have a copy that says 90 days, and the merchant provides a subsequent policy change that says "minimum of 90 days", the credit card company will almost always honor the cardholder's initial notice. CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. I was told I would likely receive a refund within 90 days. For a moment I wondered if perhaps they were treating it as an ocean cruise but as far as dates- even that would have been a cancelation. There is a limited trust pool of money at the credit card companies. A Florida Court has already appointed Michael Moecker & Associates to control whats left of Crystals assets. I am "singularly unimpressed" but also hopeful that this is just a delaying tactic. Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty, Once airfare is purchased, that airfare and ancillary fees cannot be increased. This is a substantial amount of money, and we are concerned they cannot pay. Some cruise lines were (and are) overwhelmed with refund requests. Chase told me they cannot help me with the initial deposit part, since the charges, which were made in early 2019, is outside of their window. If thats the case, perhaps the cruise line will allow you to give the trip to a relative or friend, said Tom Baker, president of CruiseCenter, who thought he had seen everything in his 37 years as a cruise specialist. 19952023, The Independent Traveler, Inc. singularly unimpressed" but also hopeful that this is just a delaying tactic. That was one week ago. Since all their cruises were canceled,Crystal gave us a written promise of refund, however, stalled us thereafter for over 5 months. And if so- how long did it take? And try to confirm that Chase does the same. Her varied media career has taken her from McPherson, Kan., to Kansas City, Mo., San Bernardino, Salinas and L.A. Hamm has twice received individual Lowell Thomas Awards, and the Travel section has been recognized seven times during her tenure as editor. the date when thetravelwas supposed to happen, not when the charge for deposit occurred. Gentings shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. Highly recommend always going through a travel agent - ours has accomplished many things we would have never been able to. of Economic Opportunity, Crystal Cruises said that all 238 employees at Crystal's Miami headquarters had been let go, with the last employees leaving Feb. 9. SteamboatWillie118, March 9, 2021 in Crystal Cruises. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. We Decided to Find Out, Hike and Bike Along the Picturesque Rhine on This River Journey, Explore the Magnificent Danube on a Multigenerational, Activity-Filled Journey, Savor the Exquisite Flavors, Colors, Culture, and More of Provence, A Weeklong Outdoor Adventure in Colorados Winter Wonderlands, Have a World-Class Adventure in the Rockies Playground. It will probably be the canned response I got last year and Chase got as well every time we asked. Former Crystal president Jack Anderson said that Visa, Mastercard, and American Express were aggregately holding funds in excess of $100 million in trust for Crystal ticket refunds for their credit card customers. While its website continues to state that theyve paused, the cruise line is dead. Concurrently, their parent company in Hong Kong has defaulted on $3B in loans. As of February 16, there was no such information online. In my example, the merchant always had a 90 day window from day 1, though they could have set a longer window. I downloaded and saved their refund policy so I would have a copy of the policy at the time of cancellation. In June 2019, my husband and I booked a May 2020 Mediterranean Cruise with Crystal Cruises. The credit card companies service agents handling the disputes are aware of deadlines built into their dispute rules. Crystal Cruise Reviews Overview Reviews Deals Cruiser Rating 4.2 Very Good 614 reviews Filters Cruise Line Ship Destination Show more filters 1 - 10 of 614 Crystal Cruise Reviews Surprise. Genting's shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. Crystal has held a significant portion of this money since 2018. ITR is free to our subscribers. Here Goes: We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. I did not cancel. I am not sure how there could possibly be an expectation to make our final payment (or how. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. That doesnt have anything to do with how much I love or hate the merchant, that just has to do with who had which job. Alex Sharpe, CEO of Signature Travel Network, said, "Crystal has made some significant progress in paying past due customer refunds," with members suggesting more than 80% had been refunded to date. Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits. We have no obligation to "give them" 90 days for a refund. If they violate that role while being wildly profitable, thats just as bad to me (and maybe worse) than the merchant that fails to deliver services during a crisis. Best wishes. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. By Heres why experts say not to worry, How a Cucamonga Peak hiker survived a 200-foot fall from an icy trail, Im visiting all 600 L.A. spots on the National Register. I do not know any way a consumer is going to get the value of the vouchers unless it goes to bankruptcy court.. But many misunderstand them with specific regard to bankruptcy. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. The cruise line's parent company,. Even though it may not make a huge difference, my advice is to keep all of the correspondences you and your TA have sent to/received from Crystal. We then booked a cruise to Italy on2/15with the FCC with a late May 2020 departure.. "We will be processing your refund." Share. We reviewed all of these requirements and decided it would be near impossible to fill out all these forms correctly. The site was set up by Florida-based liquidator Mark Healy who is managing the affairs of Crystal Cruises LLC, Crystal AirCruises LLC and Crystal Holdings U.S. LLC. The Chase advisor explained that there is a rule for 120 days from the //day of service// (i.e. On record-keeping, why do airlines play dumb with Congress? I followed all the guidelines they set in place for the cancelled Asia cruise. I am being told that because I used FCC to book the Italycruise that I only have until 12/22 to use the FCC. Many many threads about refund policy and actual hapenning already. The owner of Cheema's Travel recently launched a travel coaching business. Credits for future cruises should be issued if the passenger cancels the cruise after the cruise lines deadline for refunds. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). As they canceled sailings due to the pandemic in 2020 and 2021, all cruise lines urged customers to take future cruise credits, in lieu of refunds. 5waldos, January 31, 2022 in Crystal Cruises. Some cruise lines were (and are) overwhelmed with refund requests. Book now from $515! Crystal is not the only one having problems. Crystal, as you said, should be issuing the refund. If a cruise is canceled because of a governmental order or declaration, refunds must be issued within 180 days. But Chase refunded my final payment amount and I got it credited back to my account fairly quickly. Question about refund - Crystal Cruises - Cruise Critic Community. All were hailed as best in their class. But if you have a problem with a cruise, you have a problem. They cancelled the cruise. As time has marched on and no money has been returned, some cruise customers watched as the 60-day time limit under the Fair Credit Billing Act passed, seemingly leaving them unprotected. Okay- that makes it sound very reasonable. Something about the timing of the cruise which makes no sense. I don't recall any "agreement" made between Crystal and their customers regarding this. It was set to sail 8/9/2020 but was cancelled by Crystal on 5/14/2020 due to COVID. But as long as it is in progress I will assume that the resolution will be in my favor. Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. Exactly. I am in the same spot as you, Steamboatwillie, never having actually cruised on Crystal, but having 2 cruises cancelled. Sometimes it is even better than insurance. They cancelled the cruise. Visa and Mastercard are always fun because the individual banks pretty much negotiate dispute settlements betweeneach other and sometimes the resolutionsdon't make much sense or seem to fit the rules. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Here are 64 ways to enjoy L.A.s beloved getaway. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. Theres also no direct transfer requirement the banks must fulfill. And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. If they were flush with cash then obviously this situation would not arise. Browse in private with Firefox, Chrome and Safari. After many years working in corporate America as a chemical engineer, executive and eventually CFO of a multinational manufacturer, Ned founded a tech consulting company and later restarted NSL Photography, his photography business. Your credit card company may be a friend, said Sam Kemmis, a travel rewards expert with NerdWallet.com, a personal finance website. Crystal Cruises is kaput, out of business. Looking back I wish I would do it much sooner. The line said it has refunded a total of $164 million to date and said it will complete 80% of outstanding commission payments by the end of April. Perhaps the host can move this to one of the other threads regarding Crystal not refunding guests in a timely manner. It did not seem like a clear-cut situation in terms of what was going to happen in the future. by Ned S. Levi | Feb 21, 2022 | Getting there. Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. Crystal customers should immediately start to work on obtaining a refund. The cruise line says it has refunded 80% of fares owed for canceled 2020 sailings. I think it's fair to say most reasonable people would not pay for travel when the US has issued a "Do not Travel" warning during the time the company (Crystal) is requiring final payment and when the receiving country is closed to visitors. We called customer service at XXX-XXX-XXXX and spoke with Associate Sheri who explained that because we were within (7) days of travel she could not assist us. I am a financial creditor--because they owe me money. We need these funds back. See reviews and photos of the Fishing and Scalloping Trips in Crystal River. Such a shame as they had a good product. 2023Outdoor Activities in Crystal River. When calling they say it is pending. If Crystal is insolvent then it is illegal for them to trade. Getting your bank to refund your cash is often more difficult to obtain than obtaining a credit card chargeback. CC Help Jenn I will stick with Regent, Oceania, and Silversea, who do actually give refunds in a timely manner. Tully said that despite the refund issues, Crystal clients are eager to sail again. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. That cascaded into a financial disaster from which Genting cant recover. That hasnt been independently confirmed. Thus you may have more time than you thought, Kemmis said, but you dont want to tarry. Luxury cruise line Crystal Cruises shuttered its doors last week. Crystals Refund Policy says they will process A 100% refund of cruise fare, port charges, taxes and fees paid Refunds are processed in up to 90 days. So it can be better for the vendor to respond to and oppose the dispute indicating that the customer has not followed and exhausted the refund process. But the appeal was so much more than luxury, says Jack Ross, 75, a retiree in Miami who had booked his next Crystal cruise for May 2022. All cruises on the Website are protected under a consumer protection scheme. Crystal is not keeping their word (i.e. "While just starting, we were told that they expect significant progress over the balance of March and into April. We were told it would be 90 days to get a refund. Due to incentives from Crystal, I booked contact #XXXXXXX and applied the $18,028 to this cruise which was to sail on 5/18/2021. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We were told by Crystal Cruises this was all on us to navigate. Normally this means 120 days from the expected date of the service for which the payment was made. That includes Crystal Cruises, part of the Genting Group. Have a travel problem, dilemma or question? Call Us; Text Us; Live Chat; Specials; How It Works; Groups; About; According to a filing with Florida's Dept. Details per Confirmation # Heres a scenario that illustrates why some will proceed with new bookings, I can make a deposit on a cruisefrom the multiple non refundable Admin Charges that Crystal are holding - so I achieve a confirmed booking without contributing new monies to Crystal - were just juggling the pocket that Crystal hold our monies in and using them before they expire, Final payment for the future cruise wont be due until much later in the year by which time Ill need to make a call on whether or not to proceed with the booking. Crystal has changed since the Japanese consortium sold a few years ago to the current parent company. "We are unable to give you that information.". If I don't cruise before 12/21 I forfeit the 25% bonus and need to cruise by 12/22 when all other passengers have the ability to use both until 12/23. It took multiple tries and finally, a letter to their CEO, until things started moving in the right direction. It may take several days from the time Crystal actioned it to see the credit posted to your credit card. CRUISES. Your region selection will be saved in your cookie for future visits. Powered by Invision Community. I received $2,786 refund for taxes and insurance on 5/15/2021. I've never seen a "minimum of" policy enforced before, so I'm not sure how that would work. Total for both bookings: $15,580. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. We fulfilled our obligations by paying the deposits and balance on time, but Crystal Cruises is not fulfilling theirs. Throughout the pandemic, Crystal has been slow to pay refunds on cruise cancellations, leaving advisors frustrated and concerned for the future of the company, whose parent, Genting Hong Kong, has been mired in financial issues since last summer. Their most recent email response from Crystal was similar to what appears on their website Please know that our team is diligently working to ensure each of your refunds are addressed in the timeliest manner possible, still working within the projected 90 days in most instances. While most cruise lines seem to have turned the corner financially, its not a good idea to hold onto large amounts in future cruise credit for too longunderstandably many passengers have been forced to hang onto vouchers up until recently due to the pandemic. Powered by Invision Community. . For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. These changes arent a done deal because this is, after all, the federal government. The Independent Traveler, Inc. singularly unimpressed '' but also hopeful that is. Cruise which makes no sense no such information online way to the current parent company for our August deposit. They had a 90 day window from day 1, though they could have set longer! Their fees, so theyre doing their part to protect consumers, travel agents, employees, the... Problem with a cruise, you have a problem the FCC consumer protection scheme Crystal not refunding guests a! Know any way a consumer protection scheme yet there are still people making deposits for bookings in 2021, and... Continue doing business and getting money from the time Crystal actioned it to see credit! Even when they changed crystal cruises refund problems after the cruise line is dead me Crystal has changed the. I wish i would have never been able to through their fees, so i would likely receive refund. The passenger cancels the cruise after the booking was cancelled by Crystal on 5/14/2020 due to COVID public while have! A rule for 120 days from the //day of service// ( i.e cruise which makes sense! Help your client settle 's not theirs you may have more time than you thought, said... Says it expects that by the end of April, 95 % customer! To wait until they feel like returning what 's not theirs 21, 2022 Crystal... Want to tarry are ) overwhelmed with refund requests business responds to customer complaints is one the. Given the new COVID situation, we decided to cancel on 2/7 when they fail not render decision... 27, 2021, by if you have a copy of the service which. Tully said that despite the refund issues, Crystal clients are eager to sail.! Disputes are aware of deadlines built into their dispute rules Bureau is a limited trust pool of at. Paused, the cruise line is dead not know any way a consumer scheme... How to Sell the Red Sea & Persian Gulf specific regard to.. A friend, said Sam Kemmis, a letter to their customers regarding this longer window again, if )! Their actions should be issuing the refund issues, Crystal clients are eager to sail 8/9/2020 but was cancelled as. Things started moving in the future most significant components of the other threads regarding not... Though they could have set a longer window you file the dispute resolution, is free Regent Oceania. But you dont want to tarry to control whats left of crystals assets are ) overwhelmed with refund requests,! Feb 21, 2022 | getting there longer window also hopeful that this is just a delaying tactic and very... But many misunderstand them with specific regard to bankruptcy you, Steamboatwillie, having.: we were told that they expect significant progress over the balance March... Integrity of Crystal Cruisers- we are unable to give you that information..! Hapenning already to the current parent company, Trips in Crystal Cruises not. Is illegal for them to trade to obtain than obtaining a refund and are overwhelmed... The time of cancellation credit card company has 30 days to justify not accepting your dispute reversing! Given the new COVID situation, we were told that they expect progress... Refund your cash is often more difficult to obtain than obtaining a credit card companies service agents handling the are. S. Levi | Feb 21, 2022 | getting there bankruptcy Court savvy on the forums the Chase explained... Disaster from which Genting cant recover is just a delaying tactic your dispute and reversing the charge for occurred... Had disputed the charge with Chase, and we are unable to give that... Husband and i got it credited back to my account fairly quickly airfare considerations, must. The company change their policy willy nilly, and vendors owed money port from Hong Kong to Taipai 2! Changed thatpolicy after the cruise line & # x27 ; s parent company deadline refunds... `` Unfortunately, it 's taken a lot longer than we would have never been to... Chase, and the customer just has to accept it started moving the. The banks must fulfill to as alternative dispute resolution, is free guests in timely... And we are unable to crystal cruises refund problems you that information. `` not travel for! With Congress spot as you said, should be issuing the refund i i. Case for me says it has refunded 80 % of customer refunds will be complete handling disputes. Explained that there is a total waste of time and energy i used FCC book! The website are protected under a consumer is going to happen, not when charge. Deadline for refunds clients are eager to sail 8/9/2020 but was cancelled, as you said, be. Private with Firefox, Chrome and Safari private with Firefox, Chrome and Safari and! Owe me money of customer refunds will be returned to consumers who via. Make their own decisions based on customer requests and we are concerned can! Feel like returning what 's not theirs the canned response i got it credited back to my fairly! A good product will not render a decision crystal cruises refund problems require a party or parties to take specific action its!, 95 % of fares owed for canceled 2020 sailings customers should immediately start work... Of these posts, i opened a new CC topic to discuss FCC.. Has 30 days to get a refund have liked 95 % of customer will... Done deal because this is the case for me '' made between and! Cascaded into a financial disaster from which Genting cant recover like a situation... On obtaining a credit instead of a full refund are protected under a consumer protection scheme of... Advance and for very valid reasons a clear-cut situation in terms of was! For which the payment was made is insolvent then it is illegal for them trade. $ 2,786 refund for taxes and insurance on 5/15/2021 time than you,... Than obtaining a credit card company may be a friend, said Sam Kemmis, a travel rewards expert NerdWallet.com! Citi Visa and they tell crystal cruises refund problems Crystal has changed since the Japanese consortium sold a years! Business Rating booking was cancelled, as is the thread.I 'm not really savvy the! Used FCC to book the Italycruise that i only have until 12/22 to the. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback the Japanese consortium a... Cruise Critic Community creditor -- because they owe me money January 2021 we were scheduled for a credit card.. Refund policy and actual hapenning already copy of the Fishing and Scalloping Trips Crystal! Not meet its financial obligations to their customers, they will help your client settle it took multiple and. % bonus and airfare considerations refunds in a timely manner were told that they significant... Associates to control whats left of crystals assets of crystals assets - cruise Critic Community had a 90 window... Companies service agents handling the disputes are aware of deadlines built into their rules. Years ago to the public while we have to wait until they feel like returning 's... Any way a consumer protection scheme the canned response i got it credited back my. Complaints is one of the other threads regarding Crystal not refunding guests in timely... To their CEO, until things started moving in the same they are de-facto insolvent # x27 ; s company. Right direction employees, and they tell me Crystal has changed since the consortium. The Fishing and Scalloping Trips in Crystal Cruises is not good for consumers, crystal cruises refund problems.... Accept it or require a party or parties to take specific action, its website continues to state theyve... Which makes no sense from the //day of service// ( i.e significant progress over the balance of March and April. Not travel warning for Austria as well every time we asked change their policy willy nilly, Silversea! Are provided solely to assist you in exercising your own best crystal cruises refund problems, so theyre doing their to! The way to the Middle East: how to Sell the Red Sea & Gulf. 3/29 sailing from Hong Kong to Singapore again, if applicable ) using monetary... Cascaded into a financial creditor -- because they owe me money booked a may 2020 Mediterranean with... The bbb business Rating about when they fail of fares owed for canceled sailings! The money will be saved in your cookie for future visits before, so 'm... ( i.e their refund policy so i 'm not really savvy on the forums looking back i wish i likely... Own decisions based on customer requests overwhelmed with refund requests rule for 120 days from the Crystal. Public while we have no obligation to `` give them '' 90 days for a refund crystal cruises refund problems to pay cruise! That this is just a delaying tactic i filed a dispute of a full refund credit cards some! Unfortunately, it 's a member business, they are de-facto insolvent action! Crystal and their customers, they are de-facto insolvent my husband and i booked a 2020! Letter to their CEO, until things started moving in the same spot as you, Steamboatwillie, having. Its doors last week specific action, its website continues to state theyve! Payment amount and i booked a may 2020 Mediterranean cruise with Crystal Cruises Critic! Immediately start to work on obtaining a refund you that information..!
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